Marriott, Capital One, AMEX,
CHASE, & Tablet hotel Policies
Complimentary Room Upgrades
As part of the Marriott Rewards Program, Capital One Lifestyle Hotel Collection, American Express (The Hotel Collection), and Tablet Hotels MICHELIN Guide, qualified guests are able to receive room upgrades when available. To be eligible for an upgrade, guests must have booked through Scribner’s website, Scribner’s Guest Services team, Marriott’s website, Capital One Travel website, American Express (The Hotel Collection) website, Chase Travel, Tablet Hotels or MICHELIN Guide website, Design Hotels’ website, or a travel agent. For Marriott, eligible Bonvoy levels include Gold, Platinum, Titanium, and Ambassador. Also, please note that guests who book on the same day are not eligible for upgrades.
The following upgradeable room selections will be confirmed at 3pm on the day of check-in:
Guests who book a Catskill King are eligible to upgrade to a Catskill Queen with Loft.
Guests who book a Catskill Queen with Loft are eligible to upgrade to a Mountain King.
Guests who book a Mountain King are eligible to upgrade to a Bungalow King or Summit King with Loft.
Guests who book a Bungalow King or Summit King with Loft are eligible to upgrade to a Standard Round, by request only.
Guests who book a Mountain Double or Catskill Double are eligible to upgrade to a Summit Double Queen.
Guests who book a Summit Double Queen are eligible to upgrade to our Hunter Suite or Scribner’s Suite.
Guests who book a Standard Round are eligible to upgrade to a Round Suite.
Guests who book a Catskill King ADA or Round Suite ADA are not eligible for upgrades.
Marriott Point Accrual
By staying at Scribner’s Catskill Lodge, guests can receive credit for the amount they spend on their room stays and eligible food and beverage costs on up to three additional rooms, provided the stay dates are the same for all rooms. To receive points, guests must have booked through Scribner’s website, Scribner’s Guest Services team, Marriott’s website, Design Hotels’ website, or a travel agent.
Guests who book through third-party sites such as Capital One, American Express (The Hotel Collection), Tablet Hotels, etc., will not be eligible to receive points.
Guests who are part of a partial or full buyout, corporate, or wedding room blocks will not receive points.
Marriott Free Night Award Redemption
To reserve your stay at Scribner’s Catskill Lodge using Marriott points, please book directly through the Marriott page here. Free Night Award reservations may be eligible for a complimentary upgrade, subject to availability. The upgrade policy for Free Night Awards is detailed above.
Our cancellation policy for Free Night Award stays is as follows:
Cancellations and modifications made 15 days or more prior to arrival will receive a full refund of the deposit.
Cancellations, no shows, early departures, and/or modifications made 14 days or fewer prior to arrival are non-refundable and subject to the full cost of the stay.
When redeeming Marriott points for Free Nights, all cancellations must be processed through Marriott.
Modifying Your Reservation
Please note that a change in the length or dates of your reservation may result in a rate change. If the reservation was booked through Marriott’s website, Capital One Travel, American Express (The Hotel Collection), Chase Travel, Tablet Hotels, please modify your reservation through that booking website. If the reservation was booked through Scribner’s website or Scribner’s Guest Services team, please reach out to the Guest Services team at hello@scribnerslodge.com or at 518-628-5130.
Redeeming Marriott Bonvoy Gift Cards
Unfortunately, we do not accept Marriott Bonvoy gift cards as a form of payment.
Early Check-In and Late Check-Out
Early check-in and late check-out are subject to availability. Please reach out to the Guest Services team at hello@scribnerslodge.com or 518-628-5130 with your request.
Capital One Experience Credit
Guests who book their stay through Capital One Travel will receive a $50 experience credit to enhance their visit. This credit can be used exclusively for food and beverage at Prospect or items from the Gift Shop. Please note that the credit cannot be applied to room charges, taxes, gratuities, or add-ons such as Pupstater packages, rollaway beds, or other extras. The credit is valid only during your stay, is non-transferable, cannot be redeemed for cash, and any unused portion will be forfeited upon checkout. For assistance or more information, please contact our Guest Services team.
Tablet Hotels Experience Credit
Guests who book their stay as Tablet Plus Members through Tablet Hotels or The MICHELIN Guide platform will receive a $25 experience credit per night to enhance their visit. This credit can be used exclusively for food and beverage at Prospect or items from the Gift Shop. Please note that the credit cannot be applied to room charges, taxes, gratuities, or add-ons such as Pupstater packages, rollaway beds, or other extras. The credit is valid only during your stay, is non-transferable, cannot be redeemed for cash, and any unused portion will be forfeited upon checkout. For assistance or more information, please contact our Guest Services team.
American Express (THC) Experience Credit
Guests who book their stay as American Express cardholders through the American Express Travel platform will receive a $100 experience credit per stay to enhance their visit. This credit can be used exclusively for food and beverage at Prospect or items from the Gift Shop. Please note that the credit cannot be applied to room charges, taxes, gratuities, or add-ons such as Pupstater packages, rollaway beds, or other extras. The credit is valid only during your stay, is non-transferable, cannot be redeemed for cash, and any unused portion will be forfeited upon checkout. For assistance or more information, please contact our Guest Services team.
Chase Travel Experience Credit
Guests who book their stay as Chase cardholders through the Chase Travel platform will receive a $100 experience credit per stay to enhance their visit. This credit can be used exclusively for food and beverage at Prospect or items from the Gift Shop. Please note that the credit cannot be applied to room charges, taxes, gratuities, or add-ons such as Pupstater packages, rollaway beds, or other extras. The credit is valid only during your stay, is non-transferable, cannot be redeemed for cash, and any unused portion will be forfeited upon checkout. For assistance or more information, please contact our Guest Services team.